Frequently Asked Questions

How does a prepaid phone card work?
When you buy a prepaid phone card from us, you are paying for long distance connection time in advance. As calls are made, the value of the pin decreases, based on connection fee, duration of connection, surcharges and any maintenance charges associated with the phone card.

What happens when I place an order at your site?
When you place an order, we will send everything you need to make calls to the email address you provide. This includes the toll free access number, the toll free service number and pin number. All first time customers will be called to verify orders before shipping.

How do I use the pin number to make calls?
To place calls using the pin number, you must use a touch tone telephone. First, dial the toll free access number provided. Then, wait for the message asking you to input your pin number. You will then hear another message stating the value that remains on that specific pin. Next, dial the destination telephone number. A final recorded message will state how many connect minutes are available to that phone number.

Do the rates on your cards change, depending upon the time of day?
No. All of the cards we sell have the same rate 24 hours a day, 7 days a week.

Can I use these phone cards anywhere in the United States?

Our cards can be used to make calls from all US states except Alaska and Hawaii unless otherwise stated on the card information. 

What should I do if I have a problem using my phone card?
The best thing to do is to call the customer service number we provide with your pin. This toll free number connects you to the service department at the company that controls the access number and value of the pins for their phone card.

What is a connection fee and when is it charged?
A connection fee is charged anytime there is a connection, even if the connection is made to a wrong number, an answering device, or voice mail. The connection fee reduces the available minutes on the card. There is no connection fee charged if there is no answer.

How long will my phone card last?
Phone cards should be used within 90 days of purchase.

How are rates and minutes computed?
The usable minutes are determined by deducting the connection fee from the face value of the card, and dividing the result by the rate per minute. All minutes shown are based on only one call and one connection fee.

Why do you calculate available minutes based on one call?
This is a convention adopted by the phone card companies to make it easy to compare various cards total connect times.

Are there any other charges made against my credit card when I buy a phone card?
There is a $1 service charge for orders of less than $20. For any order $20 or greater, the service charge is waived.

Is all my personal information safe and private with you?
Absolutely! We never sell or share any information with anyone else. All credit card information is encrypted, when entered any time the lock Icon is visible. Never enter your credit card information when the lock Icon is not shown on the screen or in any email you send to anyone.

Are the rates any different if a cell phone is used in the call?
Yes. Calls made from or to cell phones are priced at a higher rate due to the extra technology involved in completing the connection.

When does a call connect?

All pins are computer recorded. The actual call begins 30-45 seconds after the connection RING, not when there is an ANSWER. If you do not get an answer in the first 30-45 seconds, after the first ring Please hang-up and call again.